Job description
Huawei Canada has an immediate 12-month contract opening for a Technical Support Specialist.
About the Team:
From Procurement to Finance to IT services and much more, the Quality & Operation Department provides critical support for all of Huawei Canada. This department prides itself on its ability to solve complex problems, often under tight deadlines, while provided world class service. The department’s name reflects its commitment to quality and operational excellence.
About the Job:
Handle user's problems and handle them with the SLA requirements.
Escalate complaints that require support from the Huawei team in a timely manner.
Be responsible for the customer satisfaction of your service.
Job requirements
About the ideal candidate:
Bachelor’s degree in Computer Science, Electronics, Communications Engineering or a related discipline.
At least 1 year working experience in consumer electronics, carrier or bank call center is an asset.
Proficient in using browsers such as Chrome and Internet Explorer, and familiar with basic Microsoft Office software (Excel and PowerPoint).
Understand the basic operations of mobile phones or electronic products.
Ability to handle user questions using good listening and communication skills, empathy and persuasiveness.
Bilingual in English and French is an asset.
Type speed of no less than 45 words per minute with no less than 90% accuracy.
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